Interactive voice response

Interactive Voice Response

Interactive voice response (IVR) is an automated voice system which gathers information about user and their needs and provide user appropriate path for further communication. It is a technology where machine interacts with user and your call is coordinated accordingly. IVR solutions are best way to recieve suitable calls in an effective way and to avoid manual dealings. DTMF i.e. Dual-tone multi-frequency Signaling, decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone's keypad.

IVR Services

Customized Message

Let your customer greet with semi human mode. It will give great and standardize experience to your customer. It lessen your human work and effective use of technology.

customized number

Choose your Number

We allow you to use your own existing number or may choose from listed numbers for IVR and it will be activated in 60 seconds. You can change your number as per your needs.

Notification

Get a Ping

Get real time notification via SMS and e-mails. We also store all number to your web control panel for further access & bulk SMS broadcasting. We alert you with every call.

Multiple Extension

Multiple Extensions

We provide multiple extensions on a single IVR number to differentiate between various departments, staff, sections to answer the calls. IVR improves your business & customer satisfaction.

intelligent routing

Intelligent Routing

Customized your path to migrate customers according to the departments andd their needs. Let your incoming caller be at ease and follow accurate path.

Reporting

Reporting

Real time Log reports, Agent reports, Webhook Response, Traffic report, CRM report: Everything on one single platform. Real time tracking of each and every call.

Interactive Voice Response Service
  • Customized welcome message.
  • Get real time notifications of all calls.
  • Flexibility in routing calls suitable for your niche.
  • Multiple extension on single IVR number.
  • You can use your own number and you can change your number anytime.
  • Get real time notification via SMS and Emails.

IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information, and much more. Softcron Technology Designs IVR services according to one's need.

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