Interactive voice response (IVR) is an automated voice system which gathers information about user and their needs and provide user appropriate path for further communication. It is a technology where machine interacts with user and your call is coordinated accordingly. IVR solutions are best way to recieve suitable calls in an effective way and to avoid manual dealings. DTMF i.e. Dual-tone multi-frequency Signaling, decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone's keypad.
IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information, and much more. Softcron Technology Designs IVR services according to one's need.