Interactive voice response (IVR) is an automated voice system which gathers information about user and their needs and provide
user appropriate path for further communication. We provide best IVR services in Africa, It is a technology where machine interacts with user and your call is coordinated
accordingly. IVR solutions are best way to recieve suitable calls in an effective way and to avoid manual dealings.
Your IVR addresses callers by their name and directs them to a suitable agent based on their choosed options, call history, purchase history and location.
By recording customized welcome greetings with our special IVR Services in Africa, you can provide a more personalized experience to your customers when they call on your business number.
Our IVR services in Africa, will help you to Manage inbound calls. Further, this will led you to increase in inbound customer conversion. It also helps in retaining customers in a better way.
Let your customer greet with semi human mode. It will give great and standardize experience to your customer.
It lessen your human work and effective use of technology.
We allow you to use your own existing number or may choose from listed numbers for IVR and it will be activated in 60 seconds.
You can change your number as per your needs.
Get real time notification via SMS and e-mails. We also store all number to your web control panel
for further access & bulk SMS broadcasting. We alert you with every call.
We provide multiple extensions on a single IVR number to differentiate between various departments, staff, sections to answer the calls.
IVR improves your business & customer satisfaction.
Customized your path to migrate customers according to the departments and their needs. With our IVR Services in Africa, let your incoming caller be at ease and follow accurate path.
Our IVR Services in Africa, will give you real time reporting. Everything on one single platform with easy to download reports. Record all calls, maintain call logs and share the status of the call on your IVR Number.
IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling. Our IVR services in Africa provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information, and much more. Softcron Technology designs IVR services in Africa according to one's need. Our programmable extensions with multi-level IVR
Configure sophisticated IVR call flows with menu as well as multiple sub-menu options. Take a demo and configure your business with IVR Services.
Get in touch with us to get started.