The terms "you," "your," and "yours" refer to the customer. The terms "Company," "we," "us," and "our" refer to "Softcron Technology". These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting General Terms and Conditions provision. BY USING SOFTCRON TECHNOLOGY'S SERVICES AND THE SOFTCRON TECHNOLOGY WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Credit requests & cancellation
Credit cancellation policy shall be authorized only till the process request is incomplete. Once the process request is approved from our end, credit requests cannot be cancelled. The payments for the raised credit requests shall be paid and borne in 7 days upon raising the request. Any delays in payment shall lead to discontinuation and deactivation of the services.
Account ethics and confidentiality
You are entitled to withhold all the account confidentiality standards and shall not engage in partial or complete disclosure of “Accounts” information to any third party resources. You are entitled to keep all the information regarding invoices, recent transactions, payments, application fields and other panel details confidential.
Accuracy and Completeness of Information
While SOFTCRON TECHNOLOGY strives to ensure that the information contained on this Website is accurate and reliable, SOFTCRON TECHNOLOGY makes no warranties as to the accuracy, correctness or completeness of any such information and assumes no liability or responsibility for any omissions or errors in the content of this Website. SOFTCRON TECHNOLOGY reserves the right to revise the information contained on this Website at any time, in its sole discretion without any obligation to notify past, current or prospective visitors.
Your Use of This Website
You may download certain content that appears on this Website for your personal use, provided you do not remove or modify any copyright, trademark or other proprietary notices. You expressly agree that no right, title or interest in any downloaded materials is transferred to you as a result of such downloading or copying. There are inherent dangers in downloading materials and information from the Internet, and SOFTCRON TECHNOLOGY cautions you to make sure that you completely understand the potential risks before downloading any such content.
You are solely responsible for adequate protection and backup of the data and equipment used in connection with any information downloaded from this Website, and SOFTCRON TECHNOLOGY will not be liable for any damages that you may suffer as a result of such download.
Changes to the General Terms and Conditions
We reserve the right to change these General Terms and Conditions from time to time without notice by posting the changes to SOFTCRON TECHNOLOGY's website.
The user has to get registered with us as per the service acceptance contract by providing relevant details including your contact number, mailing address, office address etc. The user should provide the current and true information as per requirement of the registration form without fail. If in any scenario the information provided by the user stands untrue or incomplete, SOFTCRON TECHNOLOGY holds the right to deny, suspend or terminate the services at any instance without giving any prior notice.
The user is liable to submit identification documents if necessary as per the regulations of Department of Telecommunications, Government of India. The account shall be set for deactivation in case the required documents are not submitted within 30 days of account activation and we shall not be liable for any refunds.
Services Activation Delay
We are set to activate user account within 7 days of payment confirmation with positive effect. However, the time period may vary based on certain set of limitations:
The setting up of account period may vary based on the changes in customer requirement.
Holidays or Non-working days are not considered as a part of the timeline for account activation period.
For Bulk SMS, Bulk Whatsapp and Bulk Voice call, cost will be applicable and vary according the market prices. We reserve the right to increase or decrease the quatity of purchased credits in acccordance to the amount paid by you and the current credit rate in the market.
For Website and Software development services, the prices are applicable as mentioned in the quotation provided to the client, for the period of 7 days from the date of quotation. After aforementioned period, the prices can be revised upon our discretion. Any changes to the requirements mentioned and finalized in the requirement document by you, will make you liable to pay additional charges for extra time that is required to be put in the development and implimentation of changes.
Any credits provided to you for respective services of Bulk SMS, Bulk Whatsapp and Bulk Voice call holds a validity period of ONE Year from the date of purchase. By purchasing any of these services you agree that you will forfiet the right over any unused credits after the period of one year and same can be deducted from your account upon our sole discretion.
SMS Data History
We limit the data history to last three days in our SMS application panel, as to prevent our clients from facing performance issues with data retrieval.
We are committed to provide resolution for any type of service delay.
Exit Policy for Voice Services
If the customer is not willing to extend/renew the contract upon contract expiration, we can transfer the ownership of the number upon request to the user as per the following policies:
Only Virtual mobile numbers can be transferred.
Landline/Toll-Free/PSTN numbers are not transferable.
User is liable to pay a transfer fee of INR 2000 to facilitate transfer of ownership.
User has an option to continue with the services until the number porting process is complete by paying the rental and usage charges.
We reserve the right to charge the User up to INR 5000 as a security deposit against the aforementioned charges. Any part of unused amount will be refunded back to the User after the transfer of ownership is complete.
The user shall give their consent to receive communications from SOFTCRON TECHNOLOGY by the means of mails, calls and SMS with respect to the services and transactions on our portal. The users are entitled to register their valid mail ids and contact numbers for the same. The user shall also be entitled to receive promotions, service updates and such other sorts of communications from our end.
Pre-Paid: The user can renew the services contract anytime post expiration of the services within two months from the date of contract expiration as per the following guidelines:
The user can renew the services contract with the services of the previous number and the service plan only if the display number is available with us.
The user can renew the service contract beyond one month from the date of expiration and before two months from the date of expiration without a guarantee of previous service plan.
As per the user registration guidelines, you shall be liable to provide true information while creating the account and choose a strong password. SOFTCRON TECHNOLOGY reserves the right to have full access to customer specific information and use it to an extent as permissible by the regulations of Government of India to provide top notch services to the users. We store your critical information and are liable to keep it secure as per the Information Security Act – 2000.
Use of Content
Fair Usage Policy
What is it?
We strive to provide best in class services to our customers with relentless dedication. There are some scenarios wherein the credits added in the user accounts are not utilized for a very long time or the account is not used for a very long time. This creates an imbalance for the other users as in operational accounts have to be handled on the backend equally consuming time and work constraints. As there are very minimal validity impositions on SMS services, we intend to build a fair usage scheme to ensure adequate utilization of credits within a fair time frame (6 months- 1 year) Thus to ensure that the services remain oiled for all our customers, we are introducing a Fair Usage Policy with an intention of service betterment.
The user is entitled to use the services in context with cloud communications for business purposes providing Inbound and outbound solutions in context with IT support solutions
The user shall be in agreeable terms with any form of electronic payment modes available with SOFTCRON TECHNOLOGY for service payments against the services offered. We therefore in full terms are authorized to process any type of payment electronically by the user against the services. The invoice for the charged services shall be generated and shared with user at fixed periodic intervals. The user is responsible to cross check and verify the invoice and if any discrepancies are to be found, the same shall be notified to SOFTCRON TECHNOLOGY within 7 days of the date of invoice generation. Invoice reminders shall be sent to user at regular intervals
SOFTCRON TECHNOLOGY works under the regulations formulated by Department of Telecommunications, Government of India (DOT) and Telecom Regulatory Authority of India (TRAI). SOFTCRON TECHNOLOGY reserves the right for modification, alteration or removal of specific features or offerings based on the law and regulations without any prior notice. SOFTCRON TECHNOLOGY holds no abiding policy to fulfill any type of service request demanded by the user. The provision of service request fulfillment shall be on the sole discretion of SOFTCRON TECHNOLOGY depending on priority parameters.
SOFTCRON TECHNOLOGY extends service support over mail on info[at]softcron[dot]com.
The general response time for any query or issue reported is 24 working hours and may extend depending on the severity of the issue reported.
SOFTCRON TECHNOLOGY strives to resolve and type of issue reported in minimum time possible in reference with service provided but holds no guarantee that the issue will be resolved.
Governing Law & Jurisdiction
If you have any concerns or queries with the agreement, please feel free to contact us at info[at]softcron[dot]com.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from SOFTCRON TECHNOLOGY, shall create any warranty not expressly made herein. If you download or copy any material from this website, you do so at your sole discretion and risk and consequently you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software. Some of SOFTCRON TECHNOLOGY's Services require the use of third party services, products, or networks. SOFTCRON TECHNOLOGY will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines. ANY ACTUAL OR ALLEDGED VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. SOFTCRON TECHNOLOGY MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEDGED BY A THIRD PARTY.
Products and Services
All products (including software) and services of SOFTCRON TECHNOLOGY may only be accessed and used pursuant to a separate product or service agreement. If you have accessed such products or services prior to entering into a separate product or service agreement, such access is in violation of SOFTCRON TECHNOLOGY's General Terms and Conditions, and you shall immediately cease using such services or delete any such products from your computer or server until such time as you become an authorized user of such products or services.
Limitation of Liability
IN NO EVENT WILL SOFTCRON TECHNOLOGY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE: (i) USE OF THE INFORMATION CONTAINED ON THIS WEBSITE; (ii) USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE; OR (iii) FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF SOFTCRON TECHNOLOGY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL OR REGULATORY PROCEEDINGS AGAINST SOFTCRON TECHNOLOGY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.
-WEBSITE DEVELOPMENT RELATED-
Logo will be provided by the client else will be chargeable.
Content will be provided from your end. In case you require, we will be happy to help and in addition to the estimate we will charge you 1 rupee per word including a free initial consultation, for copywriting or content input.
Changes and revisions:
We know from plenty of experience that fixed price contracts are rarely beneficial to you as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.
The estimate/quotation price is at the beginning of this document are based on number of days that we estimate we will need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionalities that won’t be a problem. We will sit together with the new proposal in written. Along the way we might ask you to put request in writing so we can keep track of changes.
Technical support and maintenance:
You will be given Profession maintenance and technical support by our in house team for first year but the
maintenance is only limited. No site wide changes will be entertained, if needed be the new proposal will be
sent across and accepted by both the parties to carry on the new additions or subtractions from the website.
You guarantee to us that any element of text, graphics, photos, designs, trademarks or other art work that you
provide for inclusion in the website are either owned by your good selves, or you have permission to use them.