Interactive Voice Response (IVR)/ Toll Free Services In India
IVR stands for interactive voice response.and it an automated voice system that collects information about a user and their needs before directing them to the proper channel for further conversation.
A well-designed Interactive Voice Response software solution can help improve contact centre operations and KPIs while also increasing customer satisfaction. It's a type of technology in which a machine interacts with a user, and your call is routed accordingly. IVR/ Toll free Number dialling systems allow callers to interact with them by pressing numbers on a phone keypad to respond to the computer's voice instructions.
IVR services solutions are the most efficient way to receive appropriate calls and avoid manual involvement. Callers are greeted by their first names and directed to the appropriate agent based on their chosen options, call history, purchase history, and location. By recording customised welcome greetings with our special IVR services, you can provide a more personalised experience for your customers when they call your business number. Our interactive voice response services will assist you in managing inbound calls. Further, this will lead you to an increase in inbound customer conversion. It also helps in retaining customers in a better way.