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>Interactive voice response
Interactive voice response (IVR) is an automated voice system which gathers information about user and their needs and provide user appropriate path
for further communication. It is a technology where machine interacts with user and your call is coordinated accordingly. IVR solutions are best way to
recieve suitable calls in an effective way and to avoid manual dealings. DTMF i.e. Dual-tone multi-frequency Signaling, decoding and speech recognition are used to interpret the caller's response to voice prompts.
DTMF tones are entered via the telephone's keypad.
Let your customer greet with semi human mode. It will give great and standardize experience to your customer. It lessen your human work and effective use of technology.
We allow you to use your own existing number or may choose from listed numbers for IVR and it will be activated in 60 seconds. You can change your number as per your needs.
Get real time notification via SMS and e-mails. We also store all number to your web control panel for further access & bulk SMS broadcasting. We alert you with every call.
We provide multiple extensions on a single IVR number to differentiate between various departments, staff, sections to answer the calls. IVR improves your business & customer satisfaction.
Customized your path to migrate customers according to the departments andd their needs. Let your incoming caller be at ease and follow accurate path.
Real time Log reports, Agent reports, Webhook Response, Traffic report, CRM report: Everything on one single platform. Real time tracking of each and every call.
IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information, and much more.
Softcron Technology Designs IVR services according to one's need.